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Job Title Dispatcher
Location Cape Cod Ambulance, MA
Department Communications
FLSA Status Non-Exempt
Shifts hiring Part-time, Full-time, Night Shift, Weekends


Job Sumamary:

The dispatcher functions primarily as a call-taker telecommunicator and is responsible for receiving, recording and effectively managing requests for ambulance assistance/transport from various sources.  The dispatcher will offer pre-arrival instructions as indicated.

 

Dispatchers shall be expected to perform the following tasks:

  • Allocates EMS resources properly as the need arises by application of appropriate decision making rules and approved protocols.
  • Responsible and accountable for completeness and accuracy of paperwork related to his/her position prior to completion of shift.
  • Responsible for accurate and complete data entry for the shift.  This will also include State Run Report data entry as assigned.
  • Responsible for generating applicable reports and checking for accuracy
  • Maintain a calm, non-emotional and professional atmosphere in the Communications Center at all times.
  • Maintain positive behaviors, approaches, attitude and commitment to interpersonal service toward customers, visitors, and coworkers.
  • Maintain all current required certifications.

 

 

Qualifications:

  • High School diploma or GED.  Minimum of 18 years of age.
  • CAD or data entry experience with typing speed of at least 35 wpm desired.  Prior work experience within the EMS system helpful. 
  • Current CPR and first aid certification or prior Paramedic or Emergency Medical Technician certification or experience preferred.  
  • Area knowledge of local geography. 
  • Effective oral, written and interpersonal communication skills. 
  • Color Vision: ability to distinguish and identify different colors. 
  • EMD certificate or previous dispatch experience preferred.

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